General Terms & Conditions

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General Terms and Conditions from Severi Technologies via www.severi.shop

Good Terms and Conditions are important for both the merchant and the customer. 

Here you can read our General Terms and Conditions Webshop. Not only the government creates rules to ensure the safety of your purchase. We, as an online retailer, are also happy to inform you of our conditions. By agreeing to the General Terms and Conditions Webshop, an agreement has been concluded between us and you as a customer. But before you agree with our General Terms and Conditions, we kindly ask you to carefully read the conditions and take note of our working method. This can prevent unpleasant situations! If you have any questions about our conditions, you can of course contact us.

Article 1 - Webshop

1.1.

The webshop is registered with the Chamber of Commerce and pays its statutory contribution to the tax authorities. You can find our Belgian registration number and VAT number on our website. You will also find our contact details there.

1.2.

Our webshop is equipped with an SLL Certificate. This means that we meet all legal requirements with regard to the security of your personal and payment details. We strive for continuous improvement of the security of your data. In case of abuse by hackers, we will report to the police.

1.3.

We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask you for permission in advance.

1.4.

Our webshop is obliged to ask you for permission in advance regarding cookies. You can read more about this in our Cookie Policy.

1.5.

We are obliged to report to the police in case of suspected abuse or fraud.

1.6.

The webshop has taken out professional liability insurance to cover against any wrongful liability claimed by a customer.

1.7.

We strive to provide you with excellent service at all times. If you have any doubts about the purchase of a product, our employees are happy to help you.

1.8.

You can subscribe to our newsletter. You will then be informed every two weeks about our offers.

Article 2 - Reflection period

2.1.

You have a 14-day cooling-off period after purchasing a specific product. If you are dissatisfied with the purchase within this period, you can return the product to us without having to pay for the product yourself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount paid by you will be refunded to your account number.

2.2.

Products that are returned to us must be complete and with the original packaging.

2.3.

There are a number of products that cannot be returned to us. Products that cannot be returned to us within 14 days are either products or systems related to the healthcare sector, disinfectants or water filter systems, or damaged or opened packages, products or systems that have been used or not used to specifications, etc. For products with official seals should not be broken. If the seal is broken, we can unfortunately not refund or cancel the purchase.

Article 3 - The agreement

3.1.

The agreement between the web shop and the customer is final when the customer has indicated that he has agreed to the terms and conditions and he has authorized the web shop to debit the money from his account, when the customer has made a payment via Mastercard, Visa, iDEAL or Paypal, SEPA or when an invoice is sent to the customer afterwards. After the 14-day cooling-off period has expired and the payment has been received by the webshop, the customer has become the owner of the product in question.

3.2.

The agreement has been concluded electronically, by filling in the required fields and agreeing to the terms and conditions.

3.3.

As a customer you are obliged to fulfill your payment obligation to the webshop. If you do not pay within the set period, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If after several reminders you have still not paid the debt due, we will hand over the collection to a collection agency or through legal means.

3.4.

After you have made a purchase, we will send you a written confirmation of your purchase by e-mail. It states the product you have purchased, what it costs you and where you can go with any complaints and comments.

3.5.

We are obliged to deliver the product or article to you within 30 days. If due to unforeseen circumstances the article is not available within this period, we will inform you in writing. After the expiry of these 30 days, you will receive a refund of any purchase amount already paid. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or item that meets your requirements as much as possible. Of course you can indicate in advance that you do not want that.

3.6.

The delivery of products abroad can take longer than a delivery in Belgium. The costs charged for shipping to an address abroad are visible to you when you purchase the product.

Article 4 - The price

4.1.

The prices listed on our webshop are in EURO and always include VAT. The costs to be paid for sending the product will be visible when you have added the product to your shopping cart.

4.2.

When you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that must be aware of it. In addition, a report is made to the police.

4.3.

The price listed with the product on the website cannot change during your purchase.

You pay the amount that is visible with the product and which is also confirmed to you, if you electronically agree to the purchase. It states the purchase price again.

4.4.

When you buy a product during a non-promotional period, you are not eligible for a discount afterwards.

Article 5 - Complaints and warranty

5.1.

Complaints about the delivery should in the first instance be reported to us by telephone. Our employees are happy to assist you. We will then contact the relevant delivery person regarding the delivery of the product. Our delivery staff will of course do their utmost to deliver the product to your home undamaged.

5.2.

Complaints about the product itself must be reported to us in writing. These cannot be answered by us personally. Describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler for you and mediate for you as an intermediary. If it is within our capabilities, we will solve the problem for you ourselves.

5.3.

Complaints are usually handled by us within 14 days. Complaints are always handled in writing. After a complaint has been settled, you will receive a survey from us with regard to the settlement of complaints afterwards. We kindly request you to fill it in and return it to us. We want to provide you with excellent service at all times.

5.4.

A warranty applies to every product we supply to you. How long this warranty lasts depends entirely on the product. Most products come with a one-year warranty. If this is different, you can read this in the written confirmation that you receive from us with the product you have purchased, and on the invoice that you will receive by e-mail. We can only offer a limited warranty on consumables and use products such as disinfectants. If you discover a defect or defect in one of our articles, please report this to us within 48 hours of delivery.

5.5.

If the product breaks within the warranty period, we will refund the full purchase amount to you. However, this does not apply when there is intentional or deliberate damage. We also kindly request you to contact your insurance company if the damage occurs after the warranty period. It is possible to claim this on the contents insurance. In both situations, no refund can be made without a receipt. After the expiry of the warranty period, the new value also lapses with the possible payment of damage. Payments are then made on the basis of current market value.

You agree to the Terms and Conditions of the Severi.Shop Webshop, after reading this agreement and placing and paying the order. Of course we sincerely hope that you enjoy your purchase! If you have any questions, you can of course contact us.